Use cases

Reduce Customer Churn. Drive Engagement. Increase Revenue.

Markets change. Economies are turbulent. But loyal customers stay loyal. How can you ensure you give customers what they want, when they want it? Enter Explainable AI: insights that tell you why a customer is likely to churn and how to counteract this. With transparency, customer analyst teams can better understand the causal drivers behind engagement, acquisition, churn, and lifetime value.

Actionable Insights
Get visibility into customer actions and
empower customer success teams to solve issues quickly and accurately.

Increase Lifetime Value
With insights on customer actions, drive engagement up and increase revenue with increased loyalty.

Know Your Customers
Understand the 'why' behind customer
actions, so you can replicate the ones that work and remove the ones that don't.

Challenges in churn detection

Lack of insight into why and how customers churned and more importantly, how to fix this.

Customers churn when they don’t get the right value from services. Minimal timely insight into customer needs.

Reduced revenue and increased competition. When churn is not detected beforehand, revenue suffers and competition steps in.

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Lending prediction risk – Explanation chart

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Want a demo of how Fiddler can enable you to generate better customer insights? Understand how some of our existing customers are using Fiddler's Explainable AI Engine to drive engagement, reduce churn, and increase revenue.

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