Drive customer loyalty with Explainable AI

Reduce Customer Churn. Drive Engagement. Increase Revenue.

Markets change. Economies are turbulent. But loyal customers stay loyal. How can you ensure you give customers what they want, when they want it? Enter Explainable AI: insights that tell you why a customer is likely to churn and how to counteract this. With transparency, customer analyst teams can better understand the causal drivers behind engagement, acquisition, churn, and lifetime value. We'll help you understand the drivers of customer churn and how to fix them.

A picture of Fiddler's Machine Learning Model Performance Management Platform. Our platform is powered by Explainable AI to provide the why and how behind AI model.s

Actionable Insights

Customer churn analysis allows you to get visibility into customer actions and empower customer success teams to solve issues quickly and accurately.

Increase Lifetime Value

With insights on customer actions, drive engagement up and increase revenue with increased loyalty.

Know Your Customers

Understand the 'why' behind customer actions, so you can replicate the ones that work and remove the ones that don't to reduce churn drivers.

Explain Blackbox AI

Lack of insight into why and how customers churned and more importantly, how to fix churn.

Customers churn when they don’t get the right value from services. Minimal timely insight into customer needs.

Reduced revenue and increased competition. When churn is not detected beforehand, revenue suffers and competition steps in.

Build trust into AI.

Watch Demo