Pricing plans

Drive Business Value with Responsible AI at Scale

Your journey to being an AI-first company starts here. 
Lite

For individual practitioners: Build ML and LLMOps with monitoring and analytics.

Key features:
  • Monitor model performance, drift, data integrity, and more
  • Basic root cause analysis
  • Explain model outcomes with surrogate models
  • Communication and support essentials
  • Security essentials
Business

For teams: Align your AI solutions to business KPIs with advanced explanations and transparency.

Everything in Lite, plus:
  • Bring your own models and explainers for advanced explainability
  • Advanced model analytics 
  • Assess model fairness and bias
  • Role based access control and SSO
  • Named Customer Success Manager
  • Engineering and Data Science services
Premium

For enterprises: Accelerate ML and LLMOps strategies with flexible SaaS or VPC deployment options.

Everything in Business, plus:
  • VPC and VPC-peering options
  • GPU accelerated explanations
  • White-glove support and services to support tailored AI deployment requirements
  • Customized onboarding and solution success
  • Dedicated communication channels
  • Ongoing Co-pilot services available
Industry Leaders’ Choice for AI Observability

Reduce costs and increase efficiencies by tracking how all your AI deployments are performing. 

Mitigate model performance issues before they impact your business.

All plans

Gain actionable insights from your models to make data-driven business decisions.

Pinpoint specific areas to optimize by drilling down on segments of interest with powerful and rich custom reports. Align the entire organization by connecting model insights to business outcomes.

All plans

Build trust into AI.

Make better business decisions with increased context and visibility into your model’s behavior and outcomes.

All plans
Limits apply

Build transparent, accountable, and ethical practices for your business with responsible AI.

Increase visibility in AI governance with continuous monitoring, while detecting and mitigating bias in datasets and models.

Business
Premium

AI initiatives Security and compliance at the forefront of your AI initiatives.

Fiddler takes care of your data security with SOC 2 and HIPAA compliance.

All plans
Limits apply

Experience hands-on onboarding and enablement to launch models into production.

Receive white-glove support from designing and implementing your deployment strategy to successfully onboarding and configuring your models.

All plans
Limits apply

AI Engineering and Data Science services to supplement and optimize your deployment.

  • AI Observability integration strategy and architecture
  • Generative AI/LLM and ML model deployment framework
  • Responsible AI and MRM framework design and best practices
Business
Premium
Limits apply
Platform pricing methodology

Grounded in transparency. We keep it simple and you only pay for what you need. 

Data (GB)

No two models are the same. Why should their predictions cost the same? With data, you pay based on model inputs.

Models

Select the number of models to be monitored, analyzed and explained.  

Explanations

Choose the number of explanations you need to understand model predictions. 

Your price

Gain full context on your models and understand model outcomes. Pay only for what you need to scale your ML initiatives. 

Plan comparison

Compare plans

Features
Lite
Ideal for individual practitioners  launching AI efforts with basic use cases.
Request demo
Business
Ideal for teams using AI Observability to launch production use cases.
Request demo
Premium
Ideal for AI-forward enterprises delivering business-critical models and building responsible AI. 
Contact Sales

Deployment

SaaS
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Log data to Fiddler from any machine and analyze models and reports in a single, hosted dashboard
Dedicated VPC
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A dedicated virtual private cloud on the Fiddler Cloud
Customer VPC
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Host in your virtual private cloud for complete control of where data is visualized and stored.
Customer VPC with peering
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Access Fiddler from your virtual private cloud via a private link.

Scale

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Models
Models registered on Fiddler for pre or post deployment monitoring
Up to 10
Custom
Custom
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Explanations
Explanations provided by Fiddler
Up to 100K
Custom
Custom
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Features
Features tracked in Fiddler
Up to 500
Unlimited
Unlimited

Data

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Data ingested
Predictions, baseline dataset, and model artifacts uploaded to Fiddler
60GB/month
Minimum 90GB/month and above
Custom
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Raw data retention
The time your raw data is retained in Fiddler and only applicable for managed cloud installations
6 months
24 months
36 months for cloud and VPC peering
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Streaming and batch data
Velocity of data ingested into Fiddler
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Tabular, image, text data
Types of data monitored in Fiddler

Core capabilities

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Model observability summary
A centralized UI providing a unified view of the health of all ML models
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Dashboards
Collection of reports for team collaboration
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Insights
Create custom reports and perform root cause analysis on underperforming models
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Alerts
Set thresholds and receive real-time alerts on model performance, drift, data integrity, and traffic issues
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Alerts summary
A centralized view of all alerts

Monitoring

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Performance monitoring
Track your model's performance and accuracy with out-of-the-box metrics
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Performance monitoring
Track your model's performance and accuracy with out-of-the-box metrics
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Drift monitoring
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Drift monitoring
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Feature drift
Detect feature drift using Jensen-Shannon divergence (JSD) or Population Stability Index (PSI) metrics
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Feature drift
Detect feature drift using Jensen-Shannon divergence (JSD) or Population Stability Index (PSI) metrics
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Prediction drift impact
Measure how much a feature impacts model predictions
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Prediction drift impact
Measure how much a feature impacts model predictions
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Data distribution
Compare baseline and production data to behavior shifts in data
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Data distribution
Compare baseline and production data to behavior shifts in data
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Imbalanced data
Detect even the slightest anomaly in highly imbalanced datasets
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Imbalanced data
Detect even the slightest anomaly in highly imbalanced datasets
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Data integrity monitoring
Track issues in your pipeline from missing values, range or data type violations
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Data integrity monitoring
Track issues in your pipeline from missing values, range or data type violations
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NLP and CV monitoring
Monitor models with unstructured data like text and images
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NLP and CV monitoring
Monitor models with unstructured data like text and images
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Embeddings monitoring
Monitor LLM-based embeddings from LLM providers or private LLMs
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Embeddings monitoring
Monitor LLM-based embeddings from LLM providers or private LLMs

Explainability

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Explainability methods
Use out-of-the-box standard explainability methods: SHAP, Fiddler SHAP, Integrated Gradients, and more
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‘What-If’ analysis
Get real-time insights on model predictions by tuning values and studying the impact on scenario outcomes
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Global explanations
See how each feature contributes to a model’s prediction
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Local explanations
Uncover the root cause of an individual issue
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Surrogate-based explanations
Use Fiddler’s surrogate models to understand model behavior
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Custom explanations
Bring your own explainers into Fiddler for advanced explanations
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Artifact-based explanations
Upload and explain your own models for faithful explanations
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GPU accelerated explanations
Obtain faster explanations with GPU upgrade

Analytics

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Visualize model behavior
Analyze feature impact, correlation, distribution, PDP charts, and more
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Root cause analysis
Discover under performing segments
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Ad-hoc model analysis
Perform an exploratory or targeted analysis of model behavior

Fairness

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Algorithmic bias detection
Detect algorithmic bias using powerful visualizations and metrics
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Intersectional bias detection
Examine multiple dimensions simultaneously
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Model fairness
Compare model outcomes and model performance for each subgroup of interest
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Data fairness
Check for fairness in your dataset before training your model
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Fairness metrics
Out-of-the-box fairness metrics, such as disparate impact, demographic parity, equal opportunity, and group benefit, for greater model transparency

Security and compliance

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User seats
Number of collaborators that can log into Fiddler
Up to 10
Unlimited
Unlimited
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API access
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SOC 2 certified
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HIPAA compliance
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SAML single sign-on (SSO)
Let users securely authenticate with their central credentials for your organization
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Role based access control (RBAC)
Users across the organization receive level-specific permissions to access protected environments

Enablement and support

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Communications
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Communications
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Documentation and knowledge base
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Documentation and knowledge base
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24x7 access
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24x7 access
Business hours
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Web ticket
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Web ticket
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Named customer success manager
Dedicated CSM for the customer
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Named customer success manager
Dedicated CSM for the customer
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Escalation hotline
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Escalation hotline
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Slack access
Dedicated Slack channel to communicate with Fiddler Support
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Slack access
Dedicated Slack channel to communicate with Fiddler Support
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Onboarding and solution success
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Onboarding and solution success
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Model onboarding categorization and onboarding plan
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Model onboarding categorization and onboarding plan
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Deployment strategy design and implementation
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Deployment strategy design and implementation
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Deployment strategy testing
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Deployment strategy testing
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1 showcase model configured
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1 showcase model configured
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Core team user testing
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Core team user testing
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CoE enablement complete, starter artifacts delivered, and additional build support
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CoE enablement complete, starter artifacts delivered, and additional build support
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Enhanced technical planning and overall solution design
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Enhanced technical planning and overall solution design
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Ops run book
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Ops run book
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Tailored to custom requirements
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Tailored to custom requirements
FAQs

Frequently asked questions, answered.

Still have more questions? Learn more in our docs or contact sales.

Does Fiddler monitor pre-deployment models for validation?

Yes, Fiddler monitors and explains training models for validation before they are deployed into production. 

Is the Fiddler pricing model consumption-based?

No, you will need to pre-commit to a monthly volume and baseline their usage for the length of an annual commitment.

How does Fiddler calculate a model explanation?

One model explanation is defined as fetching an explanation for a single prediction via the Fiddler Explain UI or via the run_explanation() API.

How does Fiddler calculate the Data Ingested metric?

Data Ingested metric is calculated simply as the size of the data you send to Fiddler in a given month. This includes the baseline datasets, model predictions, and model artifacts.

How do I determine the volume of data I’ll need?

To estimate the volume of data you will send, you can calculate the size of baseline data, model predictions traffic and size and model artifact size for each of your models and sum them up.

Does Fiddler monitor 100% data without sampling? Does Fiddler allow customers to sample their data? 

Fiddler is agnostic to sampling. You sample predictions and send it to Fiddler to monitor. Whether you send us 1% or 100% of your traffic, we will monitor both of them in the same way. However, costs of the latter will be much higher given data storage, compute and transfer costs.

What happens if I go over the committed number of models or data volume?

Fiddler will have internal limits set up based on your selection. Don’t worry if you go over. The Fiddler Customer Success team will work with you to find the best solution.

How can I upgrade to a plan that can scale my ML needs?

Contact us to upgrade to the Standard plan or add Enterprise add-ons. Continue to benefit from Fiddler’s advanced and feature-rich platform, and services to help you build a long-term responsible AI.

What is your data retention policy?

Customers can choose the length of their data retention.

What data does Fiddler collect?

Fiddler does not collect any data. All customer data is classified as confidential data and Fiddler backs up the customer’s encrypted data to ensure data is safe and secure. For more information, visit our security and compliance page.

Is Fiddler SOC 2 certified?

Fiddler is SOC 2 certified. The report is available, upon request, for review by existing customers and new prospects. As the information is confidential, we require a signed NDA to review the report.

Is Fiddler HIPAA compliant?

Fiddler is HIPAA compliant and can provide services to companies under HIPAA. For more information, visit our security and compliance page.