Pricing plans

Drive business value with responsible AI at scale

Your journey to being an AI-first company starts here. 
Lite

Accelerate MLOps and drive business value with monitoring and analytics.

Ideal for individual practitioners optimizing ML models and launching AI efforts.
Key features:
  • Monitor model performance, drift, data integrity, and more
  • Basic root cause analysis
  • Explain model outcomes with surrogate models
  • Support essentials
  • Security essentials
Standard

Align your ML solutions to business KPIs with advanced explanations and transparency.

Ideal for teams leveraging MLOps and advanced analytics best practices.
Everything in Lite, plus:
  • Bring your own models and explainers for advanced explainability
  • Assess model fairness and bias
  • Advanced model analytics 
  • Role based access control and SSO
  • SaaS and VPC options
  • Support SLAs
  • Named Customer Success Manager
Enterprise Add-On

Ideal for companies needing white-glove support and services to deliver business-critical models and build responsible AI.

Contact Sales
Add-ons available on the Standard plan only:
  • Responsible AI framework design toolkit
  • AI deployment optimization from AI/ML experts
  • Data science consultation and audit
  • GPU accelerated explanations
Trusted by industry leaders for Model Performance Management

Reduce costs and increase efficiencies by tracking how all your ML deployments are performing. 

Mitigate model performance issues before they impact your business.

Both plans

Gain actionable insights from your models to make data-driven business decisions.

Pinpoint specific areas to optimize by drilling down on segments of interest with powerful and rich custom reports. Align the entire organization by connecting model insights to business outcomes.

Both plans
Limits apply

Build trust into AI.

Make better business decisions with increased context and visibility into your model’s behavior and outcomes.

Both plans
Limits apply

Build transparent, accountable, and ethical practices for your business with responsible AI.

Increase visibility in AI governance with continuous monitoring, while detecting and mitigating bias in datasets and models.

Standard

Deliver business value with successful ML solutions.

Receive global support from hands-on data science and ML experts to ensure your ML solutions drive positive business impact.

Both plans
Limits apply

Focus on obtaining business value from all your ML initiatives.

Fiddler takes care of your data security with SOC 2 and HIPAA compliance.

Both plans
Limits apply
Pricing methodology

Grounded in transparency. We keep it simple and you only pay for what you need. 

Request data ingestion estimate
Data (GB)

No two models are the same. Why should their predictions cost the same? With data, you pay based on model inputs.

Models

Select the number of models to be monitored, analyzed and explained.  

Explanations

Choose the number of explanations you need to understand model predictions. 

Your price

Gain full context on your models and understand model outcomes. Pay only for what you need to scale your ML initiatives. 

Features

Hosting and installation

Managed cloud
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Log data to Fiddler from any machine and analyze models and reports in a single, hosted dashboard
Virtual private cloud
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Self host in your own VPC for complete control of where data is visualized and stored

Scale

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Models
Models registered on Fiddler for pre or post deployment monitoring
Up to 10
Custom
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Explanations
Explanations provided by Fiddler
Custom
Custom
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Features
Features tracked in Fiddler
Up to 500
Unlimited

Data

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Data ingested
Predictions, baseline dataset, and model artifacts uploaded to Fiddler
Up to 120 GB/month
120 GB/month and over
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Raw data retention
The time your raw data is retained in Fiddler and only applicable for managed cloud installations
Up to 6 months
Up to 48 months
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Streaming and batch data
Velocity of data ingested into Fiddler
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Tabular, image, text data
Types of data monitored in Fiddler

Core capabilities

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Model performance summary
A centralized UI providing a unified view of the health of all ML models
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Dashboards
Collection of reports for team collaboration
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Insights
Create custom reports and perform root cause analysis on underperforming models
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Alerts
Set thresholds and receive real-time alerts on model performance, drift, data integrity, and traffic issues
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Alert Integrations
Integrate with alert services like PagerDuty and ServiceNow to receive notifications

Monitoring

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Performance monitoring
Track your model's performance and accuracy with out-of-the-box metrics
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Performance monitoring
Track your model's performance and accuracy with out-of-the-box metrics
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Drift monitoring
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Drift monitoring
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Feature drift
Detect feature drift using Jensen-Shannon divergence (JSD) or Population Stability Index (PSI) metrics
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Feature drift
Detect feature drift using Jensen-Shannon divergence (JSD) or Population Stability Index (PSI) metrics
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Prediction drift impact
Measure how much a feature impacts model predictions
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Prediction drift impact
Measure how much a feature impacts model predictions
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Data distribution
Compare baseline and production data to behavior shifts in data
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Data distribution
Compare baseline and production data to behavior shifts in data
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Imbalanced data
Detect even the slightest anomaly in highly imbalanced datasets
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Imbalanced data
Detect even the slightest anomaly in highly imbalanced datasets
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Data integrity monitoring
Track issues in your pipeline from missing values, range or data type violations
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Data integrity monitoring
Track issues in your pipeline from missing values, range or data type violations
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NLP and CV monitoring
Monitor models with unstructured data like text and images
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NLP and CV monitoring
Monitor models with unstructured data like text and images

Explainability

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Explainability methods
Use out-of-the-box standard explainability methods: SHAP, Fiddler SHAP, Integrated Gradients, and more
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‘What-If’ analysis
Get real-time insights on model predictions by tuning values and studying the impact on scenario outcomes
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Global explanations
See how each feature contributes to a model’s prediction
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Local explanations
Uncover the root cause of an individual issue
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Surrogate-based explanations
Use Fiddler’s surrogate models to understand model behavior
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Custom explanations
Bring your own explainers into Fiddler for advanced explanations
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Artifact-based explanations
Upload and explain your own models for faithful explanations
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GPU accelerated explanations
Obtain faster explanations with GPU upgrade
Enterprise Add-On

Analytics

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Visualize model behavior
Analyze feature impact, correlation, distribution, PDP charts, and more
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Root cause analysis
Discover under performing segments
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Ad-hoc model analysis
Perform an exploratory or targeted analysis of model behavior

Fairness

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Algorithmic bias detection
Detect algorithmic bias using powerful visualizations and metrics
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Intersectional bias detection
Examine multiple dimensions simultaneously
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Model fairness
Compare model outcomes and model performance for each subgroup of interest
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Data fairness
Check for fairness in your dataset before training your model
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Fairness metrics
Out-of-the-box fairness metrics, such as disparate impact, demographic parity, equal opportunity, and group benefit, for greater model transparency

Security and compliance

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User Seats
Number of collaborators that can log into Fiddler
Up to 10
Unlimited
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API access
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SOC 2 Certified
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HIPAA Compliance
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SAML single sign-on (SSO)
Let users securely authenticate with their central credentials for your organization
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Role based access control (RBAC)
Users across the organization receive level-specific permissions to access protected environments

Support and services

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Named customer success manager (CSM)
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Named customer success manager (CSM)
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White-glove onboarding experience
CSM guided training, tailored success planning, best practices, and more
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White-glove onboarding experience
CSM guided training, tailored success planning, best practices, and more
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Quarterly business reviews
Quarterly business review on how models are driving business impact
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Quarterly business reviews
Quarterly business review on how models are driving business impact
Enterprise Add-On
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Data science consultation and audit
Consultation and audits on your MLOps and AI deployments from our data science team
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Data science consultation and audit
Consultation and audits on your MLOps and AI deployments from our data science team
Enterprise Add-On
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AI deployment optimization
Obtain hands-on coaching from Fiddler AI experts to optimize deployments
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AI deployment optimization
Obtain hands-on coaching from Fiddler AI experts to optimize deployments
Enterprise Add-On
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Responsible AI framework design and best practices
Build a long-term responsible AI framework to align with your company strategy
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Responsible AI framework design and best practices
Build a long-term responsible AI framework to align with your company strategy
Enterprise Add-On
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Support SLAs
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Support SLAs
Business hours: Pacific Standard Time
24/7
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Support channels
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Support channels
Community Slack and Email
Community Slack, Email, and Phone
FAQs

Frequently asked questions, answered.

Still have more questions? Learn more in our docs or contact sales.

Is Fiddler free to use?

Fiddler offers a 14-day free trial. You can continue to use the platform after the trial expires by upgrading to either the Lite or  Standard plans. Contact us for more information. 

How does the 14-day free trial work?

You have free access to the Fiddler Model Performance Management platform to evaluate monitoring, explainability and model analytics capabilities. You can try Fiddler using sample models, and understand model predictions with point and global level explainability using Fiddler surrogate models.

Alternatively, you can contact us to help you set up your 14-day trial.

What happens if I upgrade during my free trial period?

Plan upgrades during the free trial period are easy and seamless. You can enjoy benefits of either the Lite or Standard tiers as soon as your plan is upgraded

Does Fiddler monitor pre-deployment models for validation?

Yes, Fiddler monitors and explains training models for validation before they are deployed into production. 

Is the Fiddler pricing model consumption-based?
No, you will need to pre-commit to a monthly volume and baseline their usage for the length of an annual commitment. You can estimate your data ingestion needs here.
How does Fiddler calculate a model explanation?

One model explanation is defined as fetching an explanation for a single prediction via the Fiddler Explain UI or via the run_explanation() API.

How does Fiddler calculate the Data Ingested metric?

Data Ingested metric is calculated simply as the size of the data you send to Fiddler in a given month. This includes the baseline datasets, model predictions, and model artifacts.

How do I determine the volume of data I’ll need?
To estimate the volume of data you will send, you can calculate the size of baseline data, model predictions traffic and size and model artifact size for each of your models and sum them up. We can help you estimate the volume of data you need here.
Does Fiddler monitor 100% data without sampling? Does Fiddler allow customers to sample their data? 

Fiddler is agnostic to sampling. You sample predictions and send it to Fiddler to monitor. Whether you send us 1% or 100% of your traffic, we will monitor both of them in the same way. However, costs of the latter will be much higher given data storage, compute and transfer costs.

What happens if I go over the committed number of models or data volume?

Fiddler will have internal limits set up based on your selection. Don’t worry if you go over. The Fiddler Customer Success team will work with you to find the best solution.

How can I upgrade to a plan that can scale my ML needs?

Contact us to upgrade to the Standard plan or add Enterprise add-ons. Continue to benefit from Fiddler’s advanced and feature-rich platform, and services to help you build a long-term responsible AI.

What is your data retention policy?

Customers can choose the length of their data retention.

What data does Fiddler collect?

Fiddler does not collect any data. All customer data is classified as confidential data and Fiddler backs up the customer’s encrypted data to ensure data is safe and secure. For more information, visit our security and compliance page.

Is Fiddler SOC 2 certified?

Fiddler is SOC 2 certified. The report is available, upon request, for review by existing customers and new prospects. As the information is confidential, we require a signed NDA to review the report.

Is Fiddler HIPAA compliant?

Fiddler is HIPAA compliant and can provide services to companies under HIPAA. For more information, visit our security and compliance page.