Fiddler for Lifetime Value
Deliver Autonomous Agents that Drive Loyalty and Revenue Across the Customer Lifecycle
Customer-facing AI agents and predictive models operate across personalization, pricing, and retention decisions. Without proper oversight, they can make errors that damage customer relationships and business outcomes. Fiddler is the unified AI Observability and Security platform that gives you visibility, context, and control across every touchpoint.
Enterprises Trust Fiddler to Optimize Their Customer Lifetime Value
Extend the lifetime value of your customers with Fiddler. The Fiddler AI Observability and Security platform gives you unified visibility, context, and control across agents and predictive applications in each stage of their lifecycle from development to production.
Deliver Agent-Powered Product Recommendation Systems
Product recommendation systems deploy agents to analyze browsing behavior, purchase history, and customer preferences to deliver real-time recommendations. Predictive models score product affinity and forecast conversion likelihood.
Monitor agent reasoning across the agentic hierarchy, from application to session to agent to traces and spans. Ensure recommendations drive engagement and revenue without exposing PII or bias.
Ensure Dynamic Pricing Agents Perform Accurately
Agents adjust pricing based on inventory levels, demand signals, and customer segments. Predictive models forecast price elasticity and optimal discount levels.
Test pricing logic in development and monitor performance in production. Track 100+ metrics including pricing fairness and bias. Choose from Fiddler Trust Models that run in your environment, custom evaluators for pricing optimization, or external judges for complex reasoning.
Prevent Churn with AI-Driven Retention Agents
Retention workflows use agents to identify at-risk customers and trigger personalized offers, loyalty rewards, and support escalations. Predictive models score churn probability and lifetime value.
Catch unfair offers, aggressive tactics, and PII exposure before they damage customer relationships. Enforce retention policies automatically and trigger human review for high-value customers or low-confidence decisions.
Maintain Compliance Across Loyalty and Rewards Programs
Loyalty programs deploy agents to personalize rewards, tier progression, and special offers based on customer behavior. Predictive models forecast engagement and lifetime value impact.
Record every loyalty decision made by agents with complete audit trails. Generate audit evidence to support regulations and policies.
Scale Upsell and Cross-Sell with AI Agents
Agents recommend upgrades, add-ons, and complementary products based on usage patterns and lifecycle stage. Predictive models identify expansion opportunities and forecast revenue impact.
Track how agent quality, latency, and API costs affect conversion rates and average order value. Identify high-performing upsell workflows while avoiding wasted budget on unnecessary API calls.