The Control Plane for AI Agents
Agents Are Making Decisions. You Need Control
Agents are becoming first-class enterprise actors making autonomous decisions across your operations, the question isn’t whether to deploy them. It’s whether you can trust them. Agents need the same enterprise-grade oversight already used for critical infrastructure: a control plane. Fiddler is that Control Plane.
Fiddler is the system of record and system of control for your agents. It gives you continuous oversight into how agents behave, decide, and act while enforcing enterprise rules and governance in real time.
The Fiddler Control Plane
Control Agents at Enterprise Scale
Standard Telemetry
Comprehensive data capture across the agent lifecycle. Fiddler collects telemetry from every agent interaction and aggregates span-level data into enterprise-wide insights.
- Capture telemetry across all agent stages: thought, action, execution, reflection, and alignment.
- Support OpenTelemetry standards for seamless integration across the AI stack.
- Aggregate from granular spans to agent, application, and enterprise-level views.
- Process in real-time and batch modes for immediate and historical analysis.
Reliable Evaluation
Agent trust requires continuous validation, not point-in-time checks. Fiddler evaluates quality, safety, and performance across the entire deployment lifecycle.
- Test agents against golden and challenger datasets before any deployment.
- Deploy to a small subset of users to detect issues early.
- Run new versions alongside production without affecting users.
- Continuously evaluate agent quality, safety, and performance at scale.
Continuous Monitoring
Transform raw telemetry into actionable insights. Fiddler analyzes agent behavior to surface issues, diagnose root causes, and trigger alerts when performance degrades.
- Follow complete execution paths from application to session to agent to span.
- Access 100+ out-of-the-box and custom metrics powered by Fiddler Trust Models, including hallucination, toxicity, PII/PHI, drift, and business KPIs.
- Monitor agent behavior and model performance with deep diagnostics that reveal root causes.
- Reduce MTTI and MTTR with real-time alerts that trigger immediate action when performance drops.
Enforceable Policy
Transform policies into executable code enforced at runtime. Fiddler implements controls as guardrails across input, execution, and output, preventing violations before they occur.
- Detect and block jailbreaks, prompt injections, and malicious inputs before processing.
- Identify hallucinations, toxicity, bias, PII/PHI leakage, and policy violations as they happen.
- Intervene, pause, reroute, or escalate actions when agent behavior deviates from expectations.
- Require human approvals for sensitive or high-risk decisions before execution.
Auditable Governance
Fragmented AI deployments create accountability gaps and make compliance impossible. Fiddler provides centralized governance with complete audit evidence and executive oversight.
- Manage all agents from a unified executive dashboard that connects AI behavior and performance to business KPIs.
- Record every decision, action, evaluation, and policy outcome with full traceability.
- Generate evidence for audit trails aligned with GDPR, HIPAA, NAIC, SR 11-7, and other regulatory requirements.
- Track responsibilities, approvals, and stakeholders across all AI applications and teams.